345e Privacy Policy — How We Protect Your Data

01 Who This Policy Covers

This Privacy Policy applies to every person who visits the 345e website, downloads the 345e app, registers an account or uses any feature of the platform — whether that is sports betting on cricket and PSL matches, playing slot games, joining bingo rooms, accessing the VIP programme or simply browsing the platform without an account.

If you are visiting from Pakistan and using the platform in PKR, this policy covers you completely. The same standards apply regardless of how you access 345e — through a desktop browser, a mobile browser or the downloadable app.

By using 345e, you acknowledge that you have read this policy. If you do not agree with how we handle personal data, please do not create an account or continue using the platform.

02 Data We Collect

We collect personal data in three ways: information you give us directly, information generated automatically when you use the platform, and in limited cases, information passed to us by payment providers. Here is a breakdown of each category:

We do not collect sensitive personal data such as biometric information, religious beliefs or political opinions. The only exception is identity documentation collected during verification, which is handled with additional care and limited access controls.

03 How We Use Your Data

Every piece of data we collect has a specific purpose. We do not hold information for the sake of it. Below are the core reasons we process your personal data:

• Account management: To create and maintain your 345e account, verify your identity, and keep your profile information accurate and up to date.
• Transaction processing: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported methods. We need your transaction data to confirm payments and process withdrawal requests.
• Platform personalisation: To show you relevant games, betting markets — including cricket, PSL, T20, football and esports — and promotional offers based on your activity patterns.
• Security and fraud prevention: To detect unusual activity, prevent unauthorised account access, identify duplicate accounts and investigate suspected misuse of bonuses or the platform in general.
• Customer support: To respond to your questions, resolve disputes and manage complaints effectively. Support interactions are logged so we can maintain continuity if your issue requires follow-up.
• Responsible gaming: To monitor gaming patterns, enforce self-exclusion requests and deposit limits, and flag accounts that may be showing signs of problematic behaviour.
• Platform improvement: To understand how the platform is used, which features are most popular and where technical issues arise, so we can improve the overall experience.
• Communications: To send you important account notifications, transaction confirmations, security alerts and — where you have opted in — information about promotions and new features.

04 Payment Data and PKR Transactions

When you deposit or withdraw funds in PKR, the actual payment is processed by your chosen payment provider — JazzCash, Easypaisa, Raast, your bank, or your card issuer. 345e does not store your full card numbers, mobile wallet PINs or bank account passwords. What we do retain is a transaction record: the amount, the method used, the date and the status of the transaction.

This transaction record is necessary for us to confirm your deposit has been credited, to process your withdrawal to the correct account, and to investigate any disputes if a payment does not arrive as expected. Transaction records are retained for the period described in Section 7.

• Deposits made via JazzCash or Easypaisa are confirmed through callbacks from the respective payment provider. We receive a transaction reference — not your wallet PIN or credentials.
• For Raast or bank transfers, we receive a payment notification from the originating bank. Your full bank account details are not stored on our platform.
• Card transactions are processed through a third-party payment gateway that is responsible for PCI-DSS compliance. We receive a tokenised reference only.

05 Cookies and Tracking Technologies

345e uses cookies and similar technologies to keep the platform functioning correctly and to understand how it is being used. A cookie is a small file stored on your device when you visit the platform. It allows the platform to remember your session, preferences and certain settings between visits.

We use the following categories of cookies:

• Essential cookies: These are required for the platform to function. They manage your login session, keep your account secure and remember your currency and language preferences. You cannot opt out of essential cookies while using 345e — without them, the platform simply will not work correctly.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where users drop off and how long sessions last. This data is aggregated and does not identify you personally. You can decline analytics cookies without losing access to any platform feature.
• Functional cookies: These remember choices you have made — such as game settings or display preferences — to improve your experience on return visits.

We do not use advertising tracking cookies or share your browsing behaviour with advertising networks. If you clear cookies from your browser, you will need to log in again on your next visit, and some preferences may be reset.

06 Sharing Your Data

345e does not sell your personal data. We do not pass your information to third parties for their own marketing purposes. In the course of operating the platform, we share data with a limited set of trusted service providers who process it strictly on our behalf and under our instructions.

• Payment processors: JazzCash, Easypaisa, Raast, banks and card payment gateways receive the minimum data necessary to complete your transaction — typically your account identifier and the transaction amount in PKR.
• Identity verification providers: Where we use a third-party KYC service to verify your identity documents, that provider receives the documents you submit. They process this data under a strict data processing agreement with 345e.
• Game content providers: Slot game, bingo and live casino providers receive session data — such as bet amounts and game outcomes — to run the game correctly. They do not receive your full personal profile.
• Technical infrastructure providers: Our hosting, security and monitoring service providers have access to platform data as part of their service. All are bound by confidentiality obligations.
• Internal investigations: If we are investigating fraud, collusion or a security incident, relevant data may be reviewed internally by a restricted team. This is not sharing with an external party.

07 Data Retention

We keep your personal data only for as long as it is needed for the purposes described in this policy. The exact retention period depends on the type of data:

• Account data: Retained for the duration your account is active, plus a reasonable period after closure for dispute resolution and internal record-keeping.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years for internal financial record-keeping purposes.
• Gaming activity logs: Bet history, game session logs and bonus records are retained for a minimum of two years. These are used to resolve disputes and to monitor responsible gaming obligations.
• Identity verification documents: Retained for the duration of account activity plus a post-closure period consistent with our internal compliance requirements.
• Support communications: Chat logs and email correspondence with our support team are retained for up to two years to allow us to track ongoing issues and maintain service quality.
• Device and technical logs: IP logs and session data are retained for up to 12 months for security monitoring purposes, after which they are deleted or anonymised.

When data reaches the end of its retention period, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.

08 Security Measures

We take the security of your data seriously. 345e applies a combination of technical and procedural measures to protect your personal information from unauthorised access, disclosure, alteration or loss.

• All data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security). This applies to your login, deposits, withdrawals and all other interactions with the platform.
• Passwords are stored in hashed form — we do not store your password in a readable format, and even internal staff cannot see it.
• Access to personal data within our organisation is restricted on a need-to-know basis. Only staff with a legitimate operational reason can access your account information.
• Our platform infrastructure is monitored around the clock for unusual activity, attempted intrusions and technical anomalies.
• Regular internal reviews are conducted to assess the adequacy of our security practices and to identify areas for improvement.

While we apply strong security practices, no online platform can guarantee absolute security against all possible threats. If you believe your 345e account has been compromised, change your password immediately and contact our support team.

09 Your Rights Over Your Data

You have the following rights in relation to your personal data held by 345e. To exercise any of these rights, contact our support team directly.

10 Children's Privacy

345e is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires users to confirm their age, and identity verification may be requested to confirm this.

If we become aware that an account has been created by or on behalf of a person under 18, we will close that account immediately, void any associated bets or bonuses and return any deposited real-money balance to the payment source after verification.

If you are a parent or guardian and believe a minor has created a 345e account using your payment details or personal information, contact our support team immediately. We will act on the report promptly.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time as the platform evolves or as our internal practices change. When we make material changes — changes that affect how your data is used or what rights you have — we will notify you by email to your registered address and display a notice on the platform ahead of the change taking effect.

Minor updates that do not materially affect your rights — such as clarifications in wording or corrections to typos — may be made without formal notification. The "last updated" date at the top of this page will always reflect the most recent revision.

Continuing to use the 345e platform after a notified policy change constitutes your acceptance of the updated terms. If you do not accept the revised policy, you should stop using the platform and contact support to close your account and arrange withdrawal of any remaining balance.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please get in touch with the 345e support team. We aim to respond to all data-related enquiries within two business days.

You can reach us through the live chat feature on the platform or by emailing our support address displayed in the footer of this page. When contacting us about a data request, please include your registered username and email address so we can locate your account quickly.

For responsible gaming requests — such as self-exclusion or deposit limits — please visit our dedicated Responsible Gaming page, which has specific tools and guidance for managing your gaming activity on 345e.